Faq

The reservation request is not a reservation. It will be taken over by our operators who will check the requested availability and will contact you by email or by telephone to agree on the necessary details.

In case of unavailability, our operator will contact you, by email or by telephone, to communicate the absence of availability. If necessary, you will be offered a new availability or an alternative experience

A link, valid for 24 hours, will be sent in the summary email of the requested booking, to be able to complete the payment directly online in a secure manner. If payment is not made within 24 hours, the reservation will be automatically considered canceled

The booking request sent via the online form will be considered confirmed only after payment has been made. After payment you will receive a booking confirmation voucher containing the booking summary

No, the cost of tickets is additional and will be paid directly to the guide who will take care of purchasing priority tickets. The payment of the tickets will take place directly on the day agreed for the visit

The reservation request does not involve any obligation, so it is not necessary to cancel it

Yes, it is possible to cancel reservations already paid in compliance with the cancellation conditions indicated on the service page, generally 24 / 48h before delivery. The cancellation request must be sent by email to the following address cancellation@mamoexperience.com indicating the main information relating to the reservation (surname, name, experience booked)

In case of a cancellation request within the terms established by the contractual conditions, a refund will be made which will be credited within 3-5 working days on the same card used during the booking process.

In case of a request for cancellation after the deadline set by the contractual conditions, a penalty equal to 100% of the agreed amount will be withheld

In case of special requests or specific needs, you can send an email to info@mamoexperience.com. Our operators will take charge of the request and will try to manage it as quickly as possible and in the best possible way